Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, in its original packaging (sleeve, toploader, etc.), and match the condition described at the time of purchase. You will also need your receipt or proof of purchase.

To start a return, contact us at hiro@ncrs.jp. If your return is accepted, we will provide instructions on how and where to send your package. Return shipping costs are the responsibility of the customer and will be deducted from your refund. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon receipt and contact us immediately if an item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Exceptions / non-returnable items
We do not accept returns on sale items, final sale items, or gift cards. Please contact us if you have questions about a specific item.

Exchanges
The fastest way to get the item you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you will be refunded to your original payment method, minus return shipping costs. Please allow additional time for your bank or card issuer to process the refund.